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SHIPPING POLICY

At Day & Night Jewelry, we want to make sure that you receive your unique handmade jewelry as soon as possible. We offer free standard shipping for all orders over $75. We use safe and reliable shipping methods to ensure your order arrives in perfect condition. 

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Ready to Order Items:

Processing Time: 1-3 business days.

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Made to Order Items:

Processing Time: 5-7 business days.

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  • Upon shipping, you will receive a notification and a tracking number for your convenience.

  • Please note that during peak seasons, the production time for custom-made order pieces may vary.

  • You can expedite your order with an express shipping upgrade during checkout.

CANCELLATION POLICY

At Day & Night Jewelry, we deeply care about your shopping experience and aim to provide the best service possible. Please request cancellation within 12 hours of purchase as we strive to process orders promptly.

RETURN & EXCHANGE POLICY

We want you to be completely satisfied with your purchase from Day & Night Jewelry. We offer a 14-days return. Please contact us within 14 days of receiving your order and we will provide you with instructions on how to proceed with your returns.

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  • If your jewelry arrives damaged or the wrong item is sent, please contact us immediately with a photo or video of the piece/s and an explanation of the issue. We accept returns within 14 days of delivery.

  • The buyer is responsible for return shipping costs. You will be refunded for the item's price minus the original shipping cost.

  • When returning items, please ensure they are repackaged securely using the original packaging and include all components to prevent damage.

  • Refunds of Custom-made items  are not accepted. Additionally, for hygiene reasons, the refund for earrings cannot be accepted. However, your satisfaction is our top priority, and we are here to assist with any concerns. Please feel free to reach out to us.

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If you have any further questions or need assistance, please don't hesitate to contact us.

Thank you for choosing Day & Night Jewelry.

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